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#stupidcompanies

Top Voted Definition for #stupidcompanies

Mind–numbingly stupid behaviors by companies that haven't kept up with digital innovations. They are dangerously out of touch with customer needs and wants, and may be inflexible, overly bureaucratic, rude or nasty, or just plain clueless. They don't grasp the phrase "customer experience". Inspired by the book Smart Customers, Stupid Companies by Michael Hinshaw and Bruce Kasanoff.

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Added on April 27, 2012 anonymously

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