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#itsm

Top Voted Definition for #itsm

IT Service Management

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Added on June 23, 2011 anonymously

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  • IT service management or IT service support management (ITSM or ITSSM) refers to the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.

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    Added on Feb. 20, 2013 by assimilatesdata

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